Thank You For Saying Thank You

Recently while traveling, I enjoyed breakfast at a chain restaurant. Several tables were occupied, and I noticed only one server doing all the front-end work: taking orders and processing payments. Other customers slowly trickled in, and she seemed to keep up with it all with grace, style, and even humor. When she brought my food,… [Continue..]

A Little Generosity Goes a Long Way

I arrived home late yesterday afternoon from a business trip. So I decided to order takeout dinner for the family and have it delivered. The bill came to $48.45. I handed the delivery person $60 and told him to keep the change. He stood there stunned for a moment and then in the most sincere… [Continue..]