Have we lost our ability (and our sensitivity) to communicate in healthcare?
While recently accompanying a man who had just been admitted to the hospital, the nurse looked at his wife and asked, “Are you his P-O-A?”
While recently accompanying a man who had just been admitted to the hospital, the nurse looked at his wife and asked, “Are you his P-O-A?”
Physicians are often thrust into the spotlight for the work they do, and often the notoriety is well deserved. However, there are many extraordinary nurses
When I started my education business 22 years ago, I had a dream and vision – to launch a public seminar for nurses and take
#11 Welcome new staff members. Whether it’s a new graduate or an experienced staffer, extend your hand to shake, introduce yourself, and offer to show them
#10 Take time to get to know your coworkers. Contrary to what you might have heard, familiarity breeds respect. Participate in social activities like after-work outings,
#9 Treat others as you wish to be treated. Be courteous to everyone whether or not they reciprocate. Offer sincere compliments, thank people for even the
#8 If you’re a manager or supervisor, implement and/or enforce a no-tolerance policy for abuse, nastiness, and harassment. Make it clear that abusive behavior will
#7 Stand up for yourself when attacked or treated unfairly. Learn to use assertive language and body posture. You don’t have to feel assertive to
#6 When you have a conflict with someone else, talk it out face to face whenever possible. Be prepared to apologize when necessary and to meet
#5 Master conflict management skills. Whenever there are two or more people in the same place, conflict is bound to happen. And while most of us
#4 Make self-care a priority. It’s hard to be a decent human being when you’re stressed, sleep deprived, and abusing food, alcohol, or other substances. Get
#3 Don’t criticize, complain, or gossip lest you will be the recipient of same. Windsor Regional Hospital in Canada has embraced an anti-negativity, anti-complaining campaign. Nurses
Donna Cardillo
PO Box 15
Sea Girt, NJ 08750
Phone: 848-241-3166
E-mail: donna@donnacardillo.com