Have we lost our ability (and our sensitivity) to communicate in healthcare?

While recently accompanying a man who had just been admitted to the hospital, the nurse looked at his wife and asked, “Are you his P-O-A?” We all (including me) looked dumbfounded so she repeated the question a little louder. I finally spoke up and said, “You’ll have to tell us what “P-O-A” stands for. She… [Continue..]

Ignore the Nay-Sayers

  20 years ago this month I launched my speaking/education business with a full day seminar titled Career Alternatives for Nurses. Fortunately 25 nurses showed up and I am grateful to every one of them (plus the thousands that have followed) to this day. But beforehand, I had quite a few people tell me why… [Continue..]