Have we lost our ability (and our sensitivity) to communicate in healthcare?

While recently accompanying a man who had just been admitted to the hospital, the nurse looked at his wife and asked, “Are you his P-O-A?” We all (including me) looked dumbfounded so she repeated the question a little louder. I finally spoke up and said, “You’ll have to tell us what “P-O-A” stands for. She… [Continue..]